Terms of service

Terms of Service

Last updated: 10 September 2026

Welcome to TRAVLHACKS.

These Terms of Service ("Terms") govern your access to and use of the TRAVLHACKS website, including our online store, products, content, features, services and related functionality (collectively, the "Services").

In these Terms, "TRAVLHACKS", "we", "us" and "our" refer to TRAVLHACKS.

TRAVLHACKS operates its online store using Shopify, which provides the technology that enables us to operate the Services.

By accessing, browsing or using our Services, or by placing an order through our website, you agree to be bound by these Terms and our other applicable policies, including our Privacy Policy and Return & Refund Policy.

If you do not agree with these Terms, please do not use the Services.

Nothing in these Terms excludes, restricts or modifies any rights or remedies that cannot legally be excluded under the Australian Consumer Law (ACL) or other applicable laws.

1. Eligibility and Use of the Services

By using our Services, you represent that:

You are legally capable of entering into a binding agreement.
The information you provide to us is accurate, complete and current.
You will use the Services only for lawful purposes.
You will comply with these Terms and all applicable laws and regulations.

If you are under the age required to legally enter into a contract in your jurisdiction, you may only use the Services with the involvement and consent of a parent or legal guardian where required by law.

You are responsible for maintaining the confidentiality of any account credentials associated with your use of the Services and for activity conducted through your account.

You must not sell, transfer or otherwise provide your account access to another person where doing so is prohibited by law or these Terms.

2. Our Products

We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, colours and other information displayed on our website are accurate and up to date.

However:

Product colours may appear differently depending on your device, display settings and other factors.
Product packaging, labels or minor design details may differ from photographs shown online.
Product specifications may be updated by manufacturers from time to time.
Product availability may change without notice.

Where appropriate, we may update product information, descriptions, specifications or images.

We do not intend for any information on our website to create a guarantee, warranty or representation beyond what is expressly stated or required by law.

Nothing in this section limits your rights under the Australian Consumer Law.

3. Product Use and Safety

You are responsible for using products purchased from TRAVLHACKS in accordance with any instructions, warnings or information supplied with the product.

Products should only be used for their intended purpose.

You should carefully read and follow any instructions, warnings, care information or safety information supplied with a product.

TRAVLHACKS is not responsible for damage caused by misuse, modification, alteration, improper installation, failure to follow instructions or use outside the intended purpose of a product, except where responsibility cannot legally be excluded.

If you believe a product is unsafe or defective, stop using it and contact us promptly.

4. Orders and Acceptance

When you place an order through our website, you are submitting an offer to purchase the products selected by you.

After placing an order, you may receive an automated order confirmation. This confirmation acknowledges that we have received your order but does not necessarily constitute our acceptance of the order.

An order is accepted when we confirm that the order has been accepted and/or dispatch the relevant products, subject to applicable law.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

A product is unavailable.
There has been an obvious pricing or listing error.
We reasonably suspect fraudulent, unauthorised or abusive activity.
We are unable to verify payment.
We are unable to fulfil the order.
There are circumstances outside our reasonable control.
We reasonably believe the order breaches these Terms.

If we cancel an order after payment has been received, we will provide an appropriate refund of amounts paid for the cancelled order, subject to any rights or obligations arising under applicable law.

5. Order Changes and Cancellations

Please review your order carefully before completing your purchase.

We may be unable to change or cancel an order once it has entered processing, preparation or dispatch.

If you contact us promptly after placing an order, we will make reasonable efforts to accommodate a cancellation request where possible.

Nothing in this section limits any cancellation, refund or other rights you may have under the Australian Consumer Law.

6. Prices

All prices displayed on our website are in Australian dollars (AUD) unless otherwise stated.

Prices, discounts and promotions may change from time to time.

The price applicable to your order will generally be the price displayed at the time you complete your purchase.

If an obvious pricing error occurs, we may contact you before fulfilling the order to confirm whether you wish to proceed at the correct price.

If you do not wish to proceed, we will cancel the affected order and refund any amount already paid for that order.

Promotional offers may be subject to additional terms and conditions.

Where there is a conflict between promotion-specific terms and these Terms, the promotion-specific terms will apply to the extent of the inconsistency.

7. Payments

Payments are processed using payment methods and payment providers made available through our website.

By providing payment information, you represent that:

You are authorised to use the payment method.
The payment information you provide is accurate and complete.
You authorise us and our payment providers to process the transaction.

We may use third-party payment processors to securely process transactions.

TRAVLHACKS does not generally have access to your full payment-card details where those details are processed directly by a third-party payment provider.

We reserve the right to refuse or cancel transactions where we reasonably suspect fraud, unauthorised activity or other unlawful conduct.

8. Shipping and Delivery

We ship orders using third-party carriers and logistics providers.

Any delivery timeframes displayed on our website are estimates unless expressly stated otherwise.

Delivery times may be affected by circumstances including:

Carrier delays
Severe weather
Customs or border processing
Public holidays
Incorrect or incomplete delivery information
Remote delivery locations
High shipping volumes
Events outside our reasonable control

We are not responsible for delays caused by circumstances outside our reasonable control.

However, nothing in this section limits any rights you may have where goods are not supplied within a reasonable time or where another remedy is required under the Australian Consumer Law.

You are responsible for providing accurate shipping information when placing an order.

If an order cannot be delivered because incorrect or incomplete information was provided by you, additional delivery costs may apply where permitted by law.

9. International Orders, Duties and Taxes

Where we offer delivery outside Australia, the customer may be responsible for applicable customs duties, taxes, import charges or other fees imposed by the destination country unless expressly stated otherwise at checkout.

Customers are responsible for ensuring that products ordered are permitted to be imported into their destination country.

TRAVLHACKS does not guarantee that products can be imported into every country or jurisdiction.

Where applicable, customs authorities may delay or inspect shipments.

10. Returns and Refunds

Our Return & Refund Policy forms part of these Terms.

Our voluntary change-of-mind return policy provides eligible customers with a 30-day return period, subject to the conditions set out in that policy.

This voluntary policy does not replace or restrict your rights under the Australian Consumer Law.

Where a product has a problem covered by the Australian Consumer Law, you may have rights to a repair, replacement, refund or other remedy depending on the circumstances.

For further information, please refer to our Return & Refund Policy.

11. Australian Consumer Law

TRAVLHACKS complies with applicable Australian Consumer Law requirements.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified.

Where these Terms conflict with a mandatory legal right, the applicable law will prevail to the extent of the inconsistency.

12. Intellectual Property

All content forming part of the Services, including but not limited to:

TRAVLHACKS branding
Logos
Names
Product descriptions
Website design
Graphics
Images
Videos
Text
Layouts
Original marketing material
Software and website functionality

is owned by, licensed to or used with permission by TRAVLHACKS and may be protected by intellectual property laws.

You may access and use the website for your personal and lawful purposes.

You must not, without our prior written permission:

Copy or reproduce substantial portions of our website.
Republish our content.
Sell or commercially exploit our content.
Modify or create derivative works from our proprietary content.
Use our branding or trademarks in a way that suggests an association with TRAVLHACKS.
Scrape or systematically extract website content.
Use our content to create a competing commercial service.

All rights not expressly granted are reserved.

13. User Reviews and Feedback

If you submit reviews, comments, photographs, videos, suggestions, testimonials or other content to TRAVLHACKS ("User Content"), you grant TRAVLHACKS a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, publish and distribute that User Content for purposes connected with operating, marketing and improving our business.

You represent that:

You own or have permission to use the content you submit.
Your submission does not infringe another person's rights.
Your submission is not unlawful, misleading, defamatory, abusive, obscene or fraudulent.
You are not impersonating another person.

You must not submit fake reviews, misleading testimonials or content intended to manipulate our reputation or the reputation of another business.

We may remove or decline to publish User Content where we reasonably believe it breaches these Terms or applicable law.

Nothing in this section permits us to make a review appear to be from a genuine customer if it is not.

14. Third-Party Services and Links

Our Services may contain links to or integrations with third-party websites, applications, payment providers, shipping providers, social-media platforms and other services.

Third-party services are operated independently from TRAVLHACKS.

We do not control third-party websites or services and are not responsible for their content, availability, security, privacy practices or terms.

Your use of third-party services may be subject to separate terms and privacy policies.

Nothing in this section limits rights that cannot legally be excluded.

15. Shopify

TRAVLHACKS uses Shopify to provide the technology supporting our online store.

However, your purchase transaction is between you and TRAVLHACKS.

Shopify is not the seller of products purchased from TRAVLHACKS and is not responsible for fulfilling your order.

To the extent permitted by law, you acknowledge that Shopify and its affiliates are separate from TRAVLHACKS and are not responsible for disputes arising directly between you and TRAVLHACKS concerning your purchase.

16. Privacy

Your use of our Services is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose and handle personal information.

Because our store is powered by Shopify and may use third-party service providers, information may be processed by Shopify and other providers where necessary to operate the Services, process transactions, fulfil orders, provide customer support, prevent fraud and otherwise operate our business.

Please review our Privacy Policy for further information.

17. Prohibited Activities

You must not use our Services:

For an unlawful purpose.
To violate any applicable law or regulation.
To commit or facilitate fraud.
To impersonate another person or business.
To provide false or misleading information.
To interfere with the operation or security of our website.
To introduce malicious code, viruses or other harmful material.
To attempt to gain unauthorised access to our systems.
To scrape, crawl or systematically extract website data without permission.
To conduct unauthorised automated purchasing or account activity.
To exploit promotions, discounts, refunds or other offers through fraudulent or abusive means.
To infringe intellectual property or other rights.
To harass, threaten or abuse our staff, contractors or other customers.
To use the Services to distribute spam or other unauthorised promotional material.
To interfere with another person's use of the Services.

We may restrict or terminate access to the Services where we reasonably believe that a person has engaged in prohibited activity, subject to applicable law.

18. Fraud Prevention and Transaction Security

To protect TRAVLHACKS and our customers, we may use reasonable security and fraud-prevention measures.

These may include reviewing orders, payment information, shipping information, account activity and transaction patterns.

Where reasonably necessary, we may delay processing, request additional information or cancel a transaction where we suspect fraud, unauthorised payment activity or other unlawful conduct.

We will handle personal information in accordance with our Privacy Policy and applicable privacy laws.

19. Errors and Inaccuracies

From time to time, our website may contain typographical errors, inaccurate information or omissions relating to:

Product descriptions
Prices
Promotions
Availability
Shipping charges
Delivery estimates
Product specifications

We may correct errors and update information when identified.

If an error materially affects an order that has not yet been fulfilled, we may contact you to provide appropriate options, including cancelling the affected order and providing a refund where applicable.

We will not use this section to avoid obligations imposed by Australian Consumer Law.

20. Suspension or Termination

We may suspend or restrict access to the Services where reasonably necessary, including for:

Security reasons
Maintenance
Fraud prevention
Suspected unlawful activity
Breach of these Terms
Technical problems
Events outside our reasonable control

Where appropriate, we may terminate an account or restrict access to the Services.

Termination does not affect rights or obligations that arose before termination.

Any provisions that by their nature should continue after termination will continue to apply.

21. Disclaimer

To the maximum extent permitted by law, we do not guarantee that access to our website will always be uninterrupted, secure, timely or error-free.

Information provided through the website is intended for general informational purposes and may change over time.

We do not guarantee that the website will always be free from technical errors, interruptions or security vulnerabilities.

Nothing in these Terms excludes or limits any guarantee, condition, right or remedy that cannot legally be excluded under applicable law.

22. Limitation of Liability

To the maximum extent permitted by applicable law, TRAVLHACKS and its officers, employees, contractors, service providers and affiliates will not be liable for indirect, incidental, special or consequential loss arising from your use of the Services.

This may include loss of profits, revenue, business opportunities, data or other indirect losses.

However, this limitation does not apply to the extent that liability cannot legally be excluded or limited, including where the Australian Consumer Law provides a non-excludable right or remedy.

Nothing in these Terms limits liability for conduct where such limitation is prohibited by law.

23. Your Responsibility

You agree to use our Services responsibly and in accordance with these Terms.

To the extent permitted by law, you are responsible for losses reasonably arising from your unlawful use of the Services, fraud, deliberate misconduct or material breach of these Terms.

Nothing in this section requires you to compensate TRAVLHACKS for matters that cannot lawfully be transferred to you or for our own conduct where liability cannot legally be excluded.

24. Events Outside Our Control

We will not be responsible for failure or delay in performing our obligations where the failure or delay is caused by circumstances reasonably outside our control.

This may include:

Natural disasters
Severe weather
War or civil unrest
Government action
Customs restrictions
Carrier disruptions
Strikes
Major technical failures
Internet or telecommunications failures
Supplier disruptions
Pandemics or public health emergencies
Other events beyond our reasonable control

Where such an event occurs, we will take reasonable steps to minimise its impact where practicable.

This section does not remove any consumer rights that apply under Australian law.

25. Indemnity

To the extent permitted by law, you agree to indemnify TRAVLHACKS against losses, claims, liabilities and reasonable costs arising directly from your:

Material breach of these Terms.
Unlawful use of the Services.
Fraudulent or deliberately wrongful conduct.
Infringement of another person's intellectual property or other legal rights.

This indemnity does not apply to the extent the relevant loss was caused by TRAVLHACKS's own unlawful conduct or where such an indemnity cannot legally be enforced.

26. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable where legally possible.

If it cannot be made enforceable, it will be severed from these Terms.

The remaining provisions will continue to operate.

27. No Waiver

If we do not immediately enforce a right under these Terms, this does not mean that we have permanently waived that right.

Any waiver must be expressly made by TRAVLHACKS.

28. Entire Agreement

These Terms, together with the policies and documents expressly incorporated into them, form the agreement governing your use of the Services and purchases made through our website.

These Terms replace previous versions of our Terms relating to the Services.

Where a separate written agreement applies to a particular transaction, that agreement will apply to the extent of any inconsistency.

29. Assignment

You may not transfer your rights or obligations under these Terms without our prior written consent, except where such restriction is not permitted by law.

TRAVLHACKS may transfer or assign its rights and obligations under these Terms in connection with a business sale, restructuring, merger, acquisition or similar transaction, subject to applicable law.

30. Governing Law

These Terms are governed by the laws of New South Wales, Australia, except to the extent that another jurisdiction's mandatory consumer protection laws apply.

You and TRAVLHACKS submit to the applicable courts of New South Wales and courts entitled to hear appeals from them, subject to any mandatory jurisdictional rights available to consumers under applicable law.

31. Changes to These Terms

We may update these Terms from time to time.

The latest version will be published on this page with the updated date.

Where required by law, we will provide appropriate notice of material changes.

Your continued use of the Services after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by law.

32. Contact Information

If you have questions about these Terms, please contact us:

TRAVLHACKS

Email: support@travlhacks.com

Website: travlhacks.com

ABN: 48793947407

Business/legal entity name: TravlHacks