Refund policy

Return & Refund Policy

Last updated: 10 September 2026

At TRAVLHACKS, we want you to be satisfied with your purchase. If you change your mind, we offer a 30-day return and refund guarantee, subject to the conditions below.

This policy applies to purchases made through the TRAVLHACKS website.

1. 30-Day Change-of-Mind Returns

You can request a change-of-mind return by emailing support@travlhacks.com within 30 calendar days of receiving your order.

Once we approve your request and provide return instructions, please post the item within 14 calendar days. This is a posting deadline: the parcel does not need to arrive back with us within those 14 days. Keep your proof of postage.

These deadlines apply only to change-of-mind returns and do not limit your rights under applicable consumer law.

2. How to Request a Return

Before sending anything back, please contact us at:

support@travlhacks.com

Please include:

Your order number
The name used to place the order
The product you wish to return
The reason for the return
Photos of the product if requested

Please do not send a product back without first contacting us and receiving return instructions.

Returns sent without prior approval may experience delays in processing.

3. Return Shipping Costs

Our return destination is New South Wales (NSW), Australia. Contact support@travlhacks.com before posting your return so we can provide the full return address and instructions.

For change-of-mind returns, you pay the return postage. New Zealand customers are responsible for international return postage to Australia. Costs depend on your location, parcel size and weight, and chosen carrier.

We recommend tracked postage. Please retain your postage receipt and tracking details.

If your product is faulty, damaged on arrival or incorrect, contact us to arrange assessment and an appropriate remedy. We will cover reasonable return postage costs where required by applicable consumer law.

4. Faulty, Damaged or Incorrect Products

We will assess the problem and provide the remedy you are entitled to under applicable consumer law. Section 5 explains these rights.

Please provide your order number and, where appropriate, clear photographs or video showing the issue. This helps us assess the problem and resolve it as quickly as possible.

Depending on the circumstances, TRAVLHACKS may provide a:

Repair
Replacement
Refund
Other appropriate remedy

If the product has a problem covered by the Australian Consumer Law, your rights under the Australian Consumer Law apply regardless of this 30-day change-of-mind policy.

Where a product is confirmed to have a problem covered by the Australian Consumer Law, TRAVLHACKS will cover reasonable return costs where required by law.

5. Australian Consumer Law

This policy does not limit your rights under the Australian Consumer Law or, where applicable, the New Zealand Consumer Guarantees Act 1993.

Australian customers

For a major failure covered by Australian Consumer Law, you can choose a refund or replacement. You may also be entitled to compensation for reasonably foreseeable loss or damage.

For a minor problem, we may initially provide a free repair within a reasonable time. If we cannot fix the problem within a reasonable time, you can choose a refund, replacement or another remedy available under the law.

New Zealand customers

Where the Consumer Guarantees Act applies, you retain all remedies provided by that Act, including the choice of a refund or replacement for a serious problem.

Change-of-mind returns

Our 30-day change-of-mind window and its eligibility conditions do not limit these statutory consumer rights.

6. Products Damaged After Delivery

TRAVLHACKS is not responsible for damage caused by:

Misuse or improper use of the product
Accidental damage
Neglect
Normal wear and tear
Failure to follow applicable product instructions
Modifications or alterations made to the product
Use of the product for a purpose for which it was not designed

This does not limit any rights you may have under the Australian Consumer Law.

7. Refunds

Where a return is required, we will assess the returned item and email you the outcome within 5 business days of receiving it.

Once a refund is approved, we will submit it within 2 business days of approval.

Refunds go back through the payment method used for your purchase, unless we agree otherwise with you. Your bank or payment provider may need additional time to make the funds available after we submit the refund.

For refund processing, business days are Monday to Friday, excluding NSW public holidays.

We do not charge a restocking fee on eligible change-of-mind returns.

8. Returns That Do Not Meet the Requirements

If a product returned under our change-of-mind policy has been used, damaged, altered, worn, washed, soiled or otherwise returned in a condition that reduces its value, TRAVLHACKS may refuse the change-of-mind return.

Where permitted by law, if the condition of the returned product means it has lost value due to handling beyond what would reasonably be necessary to inspect the product, any refund may be reduced to reflect that loss in value.

This provision does not apply where Australian Consumer Law requires TRAVLHACKS to provide a remedy for a faulty or defective product.

9. Exchanges

We do not guarantee exchanges for change-of-mind purchases.

If you require a different product, colour or variant, you may return the original product under our 30-day change-of-mind policy, provided it meets the eligibility requirements, and place a new order.

Products with a fault or other problem will be handled in accordance with the Australian Consumer Law.

10. Refunds for Sale Items

Sale and promotional items are eligible for our 30-day change-of-mind return policy unless otherwise clearly stated at the time of purchase.

Nothing in this section limits your rights under the Australian Consumer Law.

11. Lost or Unclaimed Returns

Customers returning products under the change-of-mind policy are responsible for ensuring that the return reaches the designated return address safely.

We recommend using tracked shipping and retaining your tracking information until your return has been processed.

12. Fraudulent or Abusive Returns

TRAVLHACKS reserves the right to investigate suspected fraudulent, dishonest or abusive return activity.

This may include situations involving:

Repeated returns that do not meet our return requirements
Products intentionally damaged after delivery
False claims regarding damaged or defective products
Returning a different product from the one purchased
Other conduct reasonably suspected to be fraudulent or abusive

Any action taken under this section will be subject to applicable Australian law and will not limit a customer's rights under the Australian Consumer Law.