Refund policy

Return & Refund Policy

Last updated: 10 September 2026

At TRAVLHACKS, we want you to be satisfied with your purchase. If you change your mind, we offer a 30-day return and refund guarantee, subject to the conditions below.

This policy applies to purchases made through the TRAVLHACKS website.

1. 30-Day Change-of-Mind Returns

You may request a return within 30 days of the date your order was delivered if you have simply changed your mind.

To be eligible for a change-of-mind return, the product must:

Be returned within 30 days of delivery.
Be unused and in its original, saleable condition.
Not be damaged, worn, washed, altered or modified.
Include all original accessories, components and materials supplied with the product.
Where reasonably applicable, be returned in its original packaging.
Not show signs of use, dirt, stains, odours, pet hair or other damage.
Be accompanied by valid proof of purchase.

TRAVLHACKS reserves the right to assess returned products before approving a change-of-mind refund.

If a returned product does not meet these requirements, we may decline the change-of-mind return or, where appropriate, offer a partial refund to reflect any loss in value.

2. How to Request a Return

Before sending anything back, please contact us at:

support@travlhacks.com

Please include:

Your order number
The name used to place the order
The product you wish to return
The reason for the return
Photos of the product if requested

Please do not send a product back without first contacting us and receiving return instructions.

Returns sent without prior approval may experience delays in processing.

3. Return Shipping Costs

For change-of-mind returns, the customer is responsible for the cost of returning the product to TRAVLHACKS.

Original shipping charges, where applicable, are generally non-refundable for change-of-mind returns.

We recommend using a tracked shipping service and keeping your proof of postage. TRAVLHACKS cannot be responsible for products lost or damaged while being returned by the customer.

4. Faulty, Damaged or Incorrect Products

If your product arrives damaged, defective, faulty, unsafe, materially different from its description, or you receive the wrong product, please contact us as soon as reasonably possible.

Please provide your order number and, where appropriate, clear photographs or video showing the issue. This helps us assess the problem and resolve it as quickly as possible.

Depending on the circumstances, TRAVLHACKS may provide a:

Repair
Replacement
Refund
Other appropriate remedy

If the product has a problem covered by the Australian Consumer Law, your rights under the Australian Consumer Law apply regardless of this 30-day change-of-mind policy.

Where a product is confirmed to have a problem covered by the Australian Consumer Law, TRAVLHACKS will cover reasonable return costs where required by law.

5. Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law (ACL) or any other applicable law.

Our 30-day change-of-mind guarantee is an additional benefit offered by TRAVLHACKS and does not replace or limit your statutory consumer guarantees.

For products with a major problem, Australian Consumer Law may provide a right to a refund or replacement. For products with a minor problem, an appropriate remedy may include repair, replacement or refund depending on the circumstances.

You do not need to rely on our 30-day change-of-mind policy when making a claim under your Australian Consumer Law rights.

6. Products Damaged After Delivery

TRAVLHACKS is not responsible for damage caused by:

Misuse or improper use of the product
Accidental damage
Neglect
Normal wear and tear
Failure to follow applicable product instructions
Modifications or alterations made to the product
Use of the product for a purpose for which it was not designed

This does not limit any rights you may have under the Australian Consumer Law.

7. Refunds

Once we receive and assess an eligible returned product, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

Please allow reasonable processing time for the refund to appear in your account, as processing times can vary depending on your payment provider or financial institution.

TRAVLHACKS does not charge restocking fees for approved change-of-mind returns.

8. Returns That Do Not Meet the Requirements

If a product returned under our change-of-mind policy has been used, damaged, altered, worn, washed, soiled or otherwise returned in a condition that reduces its value, TRAVLHACKS may refuse the change-of-mind return.

Where permitted by law, if the condition of the returned product means it has lost value due to handling beyond what would reasonably be necessary to inspect the product, any refund may be reduced to reflect that loss in value.

This provision does not apply where Australian Consumer Law requires TRAVLHACKS to provide a remedy for a faulty or defective product.

9. Exchanges

We do not guarantee exchanges for change-of-mind purchases.

If you require a different product, colour or variant, you may return the original product under our 30-day change-of-mind policy, provided it meets the eligibility requirements, and place a new order.

Products with a fault or other problem will be handled in accordance with the Australian Consumer Law.

10. Refunds for Sale Items

Sale and promotional items are eligible for our 30-day change-of-mind return policy unless otherwise clearly stated at the time of purchase.

Nothing in this section limits your rights under the Australian Consumer Law.

11. Lost or Unclaimed Returns

Customers returning products under the change-of-mind policy are responsible for ensuring that the return reaches the designated return address safely.

We recommend using tracked shipping and retaining your tracking information until your return has been processed.

12. Fraudulent or Abusive Returns

TRAVLHACKS reserves the right to investigate suspected fraudulent, dishonest or abusive return activity.

This may include situations involving:

Repeated returns that do not meet our return requirements
Products intentionally damaged after delivery
False claims regarding damaged or defective products
Returning a different product from the one purchased
Other conduct reasonably suspected to be fraudulent or abusive

Any action taken under this section will be subject to applicable Australian law and will not limit a customer's rights under the Australian Consumer Law.