Shipping policy

Shipping Policy

Last updated: 10 September 2026

Thank you for shopping with TRAVLHACKS.

This Shipping Policy explains how orders placed through travlhacks.com are processed, shipped and delivered.

TRAVLHACKS currently ships to Australia and New Zealand.

By placing an order with us, you agree to this Shipping Policy together with our Terms of Service and Return & Refund Policy.

1. Order Processing

We aim to process orders within 24 hours of the order being placed.

Processing includes confirming your order, verifying payment where required, preparing the order for fulfilment and arranging dispatch with the relevant fulfilment or delivery partner.

Orders placed on weekends, public holidays, during major promotional periods or during periods of unusually high demand may occasionally require additional processing time.

Processing time is separate from estimated delivery time.

Once your order has been processed and tracking information becomes available, you will receive tracking details using the contact information provided with your order.

2. Estimated Delivery Times

Our estimated delivery timeframe for orders to Australia and New Zealand is 3–10 business days after processing.

This is an estimated delivery timeframe and not a guaranteed delivery date.

Business days generally exclude weekends and public holidays.

Delivery times may vary depending on factors including:

Your delivery location
Product availability
The fulfilment location of the product
The delivery carrier
Remote or regional destinations
Public holidays
Severe weather
Customs or border processing
Carrier network disruptions
High-volume shopping periods
Events outside our reasonable control

We make reasonable efforts to provide accurate delivery estimates and to ensure orders are dispatched promptly.

3. Where Orders Are Shipped From

TRAVLHACKS works with a network of fulfilment and logistics partners.

Depending on the product, availability and destination, orders may be dispatched from different fulfilment locations.

This allows us to offer a broader range of travel products and select appropriate fulfilment options for individual orders.

As a result, products within the same order may occasionally be dispatched separately.

4. Multiple-Item Orders

If you purchase multiple products, your order may be fulfilled from more than one location.

This means your products may:

Arrive in separate packages
Have different tracking numbers
Arrive on different days

You will not be charged additional shipping fees simply because we choose to split an order into multiple shipments, unless a separate shipping charge was clearly disclosed and agreed to at checkout.

If part of your order arrives before another part, this does not necessarily mean an item is missing.

Please check your tracking information for each shipment.

5. Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

The shipping cost may vary depending on factors such as:

Delivery destination
Products ordered
Order size or weight
Available shipping method
Current shipping promotions

You will have an opportunity to review applicable shipping charges before submitting your order.

6. Free Shipping Promotions

TRAVLHACKS may occasionally offer free shipping promotions, including free shipping for orders over a specified purchase amount.

Any minimum spend, eligible destinations, promotional period or other conditions will be displayed as part of the applicable promotion.

Free shipping promotions:

May be available for a limited time
May require a minimum order value
May apply only to selected destinations or products
Cannot generally be applied retrospectively to orders already placed
May be changed or discontinued for future orders

Where a promotion has specific terms, those promotional terms will apply.

7. Order Tracking

Tracking is provided for every TRAVLHACKS order.

Once your order has been processed and tracking information has been generated, you will receive your tracking details.

Please note that tracking information may not update immediately after it is issued. It can take time for the carrier to scan the parcel into its network.

If an order is being shipped in multiple packages, you may receive more than one tracking number.

8. Tracking Delays

Occasionally, tracking information may show little or no movement for several days while a parcel is travelling between carrier facilities or fulfilment locations.

A temporary lack of tracking updates does not necessarily mean that the parcel has been lost.

If your tracking information has not updated for an unusually long period or your estimated delivery window has passed, please contact:

support@travlhacks.com

We can review the available tracking information and, where appropriate, contact our fulfilment or delivery partner.

9. Delayed Orders

Although we aim for delivery within the estimated 3–10 business day timeframe, delays may occasionally occur.

Possible causes include:

Carrier delays
Customs or border inspections
Severe weather
Natural disasters
Transport disruptions
Public holidays
High parcel volumes
Remote delivery locations
Incorrect delivery information
Fulfilment disruptions
Events outside our reasonable control

Where we become aware of a material delay affecting your order, we will take reasonable steps to assist you.

Nothing in this policy limits any rights you may have under applicable consumer law where goods are not supplied within an agreed or reasonable timeframe.

10. Lost Packages

If you believe your package has been lost in transit, please contact:

support@travlhacks.com

Please provide your:

Order number
Full name
Delivery address
Tracking number, if available

We may need to investigate the shipment with the relevant carrier or fulfilment partner before determining the appropriate resolution.

Depending on the circumstances and the outcome of the investigation, an appropriate resolution may include:

Continued delivery of the original shipment
A replacement
A refund
Another remedy required by applicable law

Nothing in this section limits your rights under the Australian Consumer Law or, where applicable, New Zealand consumer protection laws.

11. Tracking Shows Delivered but You Cannot Find Your Order

If tracking shows your package as delivered but you cannot locate it, we recommend first:

Checking around your property and any safe delivery locations
Checking with other members of your household
Checking with neighbours where appropriate
Reviewing any delivery photographs or carrier notifications
Contacting the carrier using the tracking number provided

If you are still unable to locate your package, contact us at:

support@travlhacks.com

We will review the circumstances and may open an investigation with the relevant delivery provider.

A carrier's "delivered" tracking status will be considered as part of our investigation but will not automatically remove any rights you may have under applicable consumer law.

12. Incorrect Shipping Addresses

Customers are responsible for ensuring that their delivery information is accurate and complete before placing an order.

Please carefully check your:

Full name
Street address
Apartment or unit number
Suburb or city
State or region
Postcode
Country

If you realise that you have entered an incorrect address, contact us as soon as possible at:

support@travlhacks.com

We will make reasonable efforts to update the address before the order is dispatched, but we cannot guarantee that an address can be changed once processing or fulfilment has begun.

If an order is returned to us or our fulfilment partner because the customer supplied an incorrect or incomplete address, additional shipping costs may apply before the order can be resent, where permitted by law.

13. Failed Delivery Attempts

Delivery providers may make one or more delivery attempts or may redirect a package to a collection location.

It is the customer's responsibility to follow reasonable carrier instructions regarding redelivery or collection.

If a package is returned because it was not collected or because delivery could not be completed for reasons attributable to the recipient, additional shipping costs may apply if the customer requests that the package be resent, where permitted by law.

This does not apply where the failed delivery was caused by TRAVLHACKS, our fulfilment partner or the delivery provider in circumstances where the customer is legally entitled to another remedy.

14. Orders Returned to Sender

An order may be returned to the sender for reasons including:

Incorrect or incomplete address details
Failed delivery attempts
Failure to collect the parcel
The recipient being unavailable
Carrier or customs requirements

If an order is returned to sender, please contact us.

We will assess the circumstances and advise you of the available options.

Where the return occurred because of incorrect information provided by the customer or failure to collect the parcel, reasonable additional shipping charges may apply for redelivery.

15. Customs and Border Processing

Orders may be dispatched from different fulfilment locations and may, in some circumstances, be subject to customs or border processing.

Customs authorities operate independently of TRAVLHACKS.

Customs inspections or processing may cause delivery delays outside our reasonable control.

Where duties, taxes or other import charges may apply, their treatment will depend on the destination, the product and the applicable laws and checkout arrangements.

Any charges collected by TRAVLHACKS will be disclosed as part of the checkout process where applicable.

16. New Zealand Orders

TRAVLHACKS ships eligible orders to New Zealand.

New Zealand delivery estimates are generally 3–10 business days after processing, although customs, border processing and local carrier conditions can affect delivery times.

Customers purchasing from New Zealand may have rights under applicable New Zealand consumer protection laws.

Nothing in this Shipping Policy is intended to exclude, restrict or modify rights that cannot legally be excluded under applicable law.

17. Australia Orders

Australian orders are generally estimated to arrive within 3–10 business days after processing.

Delivery times may differ between metropolitan, regional and remote locations.

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law that cannot legally be excluded, restricted or modified.

18. Changes or Cancellations After Ordering

If you need to change or cancel an order, contact:

support@travlhacks.com

as soon as possible.

Because we aim to process orders within 24 hours, we may be unable to modify or cancel an order once it has entered fulfilment or has been dispatched.

We will make reasonable efforts to accommodate requests received before processing is completed but cannot guarantee that changes will be possible.

Any applicable return rights after delivery will be handled in accordance with our Return & Refund Policy and applicable consumer law.

19. Delivery Estimates During Promotions

During major sales, promotional campaigns, public holidays or unusually high-volume periods, order processing and carrier delivery networks may experience additional demand.

Delivery estimates may therefore be longer than usual.

If a specific promotion has a different estimated delivery timeframe, that timeframe will be communicated where appropriate.

We recommend placing time-sensitive orders sufficiently in advance.

20. Time-Sensitive Purchases and Travel

Many TRAVLHACKS products are purchased for upcoming trips and travel.

While we aim to dispatch and deliver orders promptly, we do not recommend relying on an estimated delivery date for an immediate or time-critical departure unless a guaranteed delivery service is expressly offered and stated as such.

Estimated delivery dates are not guaranteed arrival dates.

Customers should allow sufficient time before travel when placing an order.

Nothing in this section limits rights available under applicable consumer law.

21. Events Outside Our Reasonable Control

TRAVLHACKS will not be responsible for delays caused solely by circumstances outside our reasonable control to the extent permitted by law.

These circumstances may include:

Natural disasters
Extreme weather
War or civil unrest
Government restrictions
Customs action
Strikes
Carrier network failures
Transport disruption
Major telecommunications or technology failures
Public health emergencies
Other unforeseen events outside our reasonable control

Where possible, we will take reasonable steps to minimise the impact of these events.

Nothing in this section excludes obligations or consumer rights that cannot legally be excluded.

22. Consumer Rights

This Shipping Policy operates alongside your rights under applicable consumer protection laws.

For Australian customers, nothing in this policy excludes, restricts or modifies rights or remedies available under the Australian Consumer Law.

For New Zealand customers, applicable protections may include rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986.

Where applicable law provides you with rights that are greater than or inconsistent with a provision of this policy, the applicable law will prevail to the extent required.